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Shipping policy

Last updated: 12 August 2026

This Shipping Policy explains how orders placed through Yukon Cosmetics Ltd are processed and delivered.

SECTION 1 - DELIVERY LOCATIONS
We currently deliver to addresses within the United Kingdom. If a delivery address cannot be selected or accepted during checkout, we are currently unable to deliver to that location. We may introduce delivery to additional countries or regions in the future. Any available destinations and applicable delivery options will be displayed during checkout.

SECTION 2 - ORDER PROCESSING
We aim to process and dispatch orders within 1–3 business days after an order has been successfully placed and payment has been received or authorised. Business days are Monday to Friday, excluding UK bank holidays. Orders placed during weekends or bank holidays will normally begin processing on the next business day. During particularly busy periods, product launches, promotional events or circumstances outside our reasonable control, processing may take slightly longer. If a material delay affects your order, we will make reasonable efforts to keep you informed.

SECTION 3 - UK DELIVERY OPTIONS
The following delivery options are currently available for eligible UK orders:

Standard Delivery — £3.00
Estimated delivery: 2–3 business days after dispatch

Express Delivery — £5.00
Estimated delivery: 1–2 business days after dispatch

Free Standard Delivery
Available on qualifying orders of £49 or more, as calculated during checkout.

Available delivery services and estimated timeframes will also be displayed during checkout before you complete your order. Delivery estimates begin after your order has been dispatched and do not include our order-processing time. Delivery dates are estimates unless we expressly state that a particular delivery date or service is guaranteed.

SECTION 4 - DELIVERY TIMEFRAME
We will take reasonable steps to dispatch and deliver your order within the timeframe communicated to you. Occasionally, delivery may take longer because of circumstances outside our reasonable control. Unless a different delivery period has been agreed with you, we will deliver your order without undue delay and no later than 30 days after the contract between you and Yukon Cosmetics Ltd is formed, as required by applicable consumer law. Your statutory rights relating to delayed or failed delivery are not affected by the estimated delivery times stated in this policy.

SECTION 5 - SHIPPING CHARGES
Shipping charges are displayed during checkout before you complete your purchase.

Our current standard UK shipping charges are:

  • Standard Delivery: £3.00

  • Express Delivery: £5.00

  • Standard Delivery: FREE on qualifying orders of £49 or more

Free delivery applies to our Standard Delivery option unless otherwise expressly stated. Express Delivery remains chargeable even where an order qualifies for free Standard Delivery. From time to time, we may offer promotional shipping rates or free-delivery offers. Any specific conditions applying to such promotions will be displayed with the relevant offer.

SECTION 6 - DELIVERY PROVIDERS
We may use different delivery providers depending on the destination, parcel size, weight, service selected and operational requirements. Delivery providers may include Royal Mail, Evri, Yodel or other reputable carriers. Selecting Standard or Express Delivery does not necessarily guarantee that a particular carrier will be used unless the carrier is specifically stated during checkout. This allows us to select an appropriate delivery service while maintaining the delivery option purchased by you.

SECTION 7 - ORDER CONFIRMATION AND TRACKING
After placing an order, you will receive an order-confirmation email at the email address provided during checkout. Once your order has been dispatched, we will send a dispatch or shipping confirmation. Where tracking is available, your tracking information will normally be included in the shipping confirmation or made available through your order-status page. Tracking information may take some time to update after a parcel has been handed to the delivery provider.

SECTION 8 - DELIVERY ADDRESS
You are responsible for providing a complete and accurate delivery address during checkout. Please review your delivery information carefully before submitting your order. If you notice an error after placing an order, contact us as soon as possible at info@yukon-cosmetics.com. We will make reasonable efforts to amend the address where possible, but we cannot guarantee that delivery details can be changed after an order has entered the fulfilment or dispatch process. If a parcel is returned to us because the delivery address provided by you was materially incorrect or incomplete, we may ask you to pay a reasonable additional delivery charge before the order is sent again, where permitted by law. This does not apply where the delivery problem was caused by an error by Yukon Cosmetics Ltd or our delivery provider.

SECTION 9 - UNSUCCESSFUL DELIVERY OR FAILURE TO COLLECT
Depending on the delivery provider, a parcel may be:

  • delivered directly to the address provided;

  • delivered to an agreed or nominated safe place;

  • delivered to a neighbour where permitted;

  • redirected to a collection point; or

  • subject to another delivery attempt.

Where the delivery provider leaves instructions following an unsuccessful delivery attempt, please follow those instructions within the applicable timeframe. If a parcel is returned to us because reasonable delivery attempts were unsuccessful or because it was not collected within the carrier’s collection period, please contact us. Where the failed delivery was caused by circumstances for which you were responsible, we may require payment of a reasonable additional delivery charge before resending the order, where permitted by law. Your statutory rights remain unaffected.

SECTION 10 - DELIVERY DELAYS
Occasionally, delivery may be delayed because of circumstances outside our reasonable control, including:

  • severe weather;

  • transport disruption;

  • industrial action;

  • public or bank holidays;

  • significant carrier disruption;

  • technical or operational disruption; or

  • other unexpected events.

Where we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you. If your order is significantly delayed, please contact us at info@yukon-cosmetics.com so that we can investigate. Nothing in this section limits any rights you may have under applicable consumer law in relation to late or failed delivery.

SECTION 11 - LOST OR MISSING ORDERS
If your order has not arrived within the expected delivery timeframe, please check:

  • the tracking information, where available;

  • that the delivery address provided with the order was correct;

  • whether the carrier attempted delivery;

  • whether the parcel was delivered to a nominated safe place;

  • whether the parcel was delivered to a neighbour; and

  • whether the carrier has provided collection or redelivery instructions.

If you are still unable to locate your parcel, contact us at info@yukon-cosmetics.com and provide your order number. We will investigate the delivery with the relevant delivery provider. You are not required to pursue a claim directly against a carrier that we selected to deliver your order. Where an order for which we remain responsible is confirmed as lost or otherwise not delivered, we will provide an appropriate remedy in accordance with your legal rights, which may include replacement or refund.

SECTION 12 - ORDERS MARKED AS DELIVERED BUT NOT RECEIVED
If tracking information shows that your parcel has been delivered but you cannot locate it, please check:

  • around the delivery location;

  • any nominated safe place;

  • with other members of your household;

  • with neighbours where appropriate; and

  • any photograph or delivery information provided by the carrier.

If you are still unable to locate the parcel, contact us as soon as reasonably possible at info@yukon-cosmetics.com. We will investigate the delivery with the relevant carrier. A carrier marking a parcel as delivered does not by itself remove any statutory rights you may have where the goods have not actually been delivered to you or another person you nominated to receive them.

SECTION 13 - DAMAGED, INCOMPLETE OR INCORRECT ORDERS
Please inspect your order after delivery. If your parcel or products arrive damaged, incomplete or incorrect, contact us as soon as reasonably possible at info@yukon-cosmetics.com.

Please provide:

  • your order number;

  • a description of the issue; and

  • clear photographs of the parcel, packaging and affected products where reasonably possible.

Photographs help us investigate problems with our delivery providers but do not affect your statutory rights. Where applicable, we will provide an appropriate remedy in accordance with your legal rights and our Returns & Refunds Policy.

SECTION 14 - RISK AND RESPONSIBILITY DURING DELIVERY
Where you purchase as a consumer, products remain our responsibility until they come into the physical possession of:

  • you; or

  • another person identified by you to receive the products on your behalf, other than the carrier.

Using Royal Mail, Evri, Yodel or another delivery provider selected by us does not transfer responsibility for the parcel to you before delivery. If you independently arrange for a carrier that was not offered by us to collect your order, responsibility may pass to you when the products are handed to that carrier, where permitted by law. Nothing in this section affects your statutory rights.

SECTION 15 - CANCELLATIONS, RETURNS AND REFUNDS
Information about cancelling an order, returning products, damaged or faulty products and receiving refunds is available in our Returns & Refunds Policy. Our Returns & Refunds Policy forms part of the terms applicable to purchases made through our website. Nothing in this Shipping Policy or our Returns & Refunds Policy affects your statutory rights.

SECTION 16 - CONTACT US
For questions about shipping, delivery or an existing order, contact:

Yukon Cosmetics Ltd
Email: info@yukon-cosmetics.com
Registered office: 124 City Road, London, United Kingdom, EC1V 2NX
Company number: 16787840

Yukon Cosmetics Ltd is registered in England and Wales.