Return and Refund
Last updated: September 12, 2026
We hope you are happy with your purchase. This policy explains your cancellation, return and refund rights when purchasing from Yukon Cosmetics Ltd. Nothing in this policy affects your statutory rights.
YOUR RIGHT TO CANCEL
If you are purchasing as a consumer, you have the right to cancel your order within 14 days without giving a reason. You must notify us that you wish to cancel within 14 days after the day on which you, or a person nominated by you, receives the order. To request a return, log in to your Yukon Cosmetics customer account, open the relevant order and select Request return. Once you have notified us that you wish to cancel, you must return the goods to us without undue delay and no later than 14 days after telling us that you are cancelling your order.
CONDITION OF RETURNED PRODUCTS
Products must be returned in their original condition, with all packaging, accessories and components included where applicable. For hygiene and safety reasons, Hair Fibres can only be returned for a change of mind if the protective foil seal has not been opened, removed, broken or otherwise tampered with. If the protective seal has been broken after delivery, we may not be able to accept the product for a change-of-mind return due to hygiene and health protection reasons. This does not affect your statutory rights where a product is faulty, damaged, unsafe, incorrect or not as described. You are responsible for taking reasonable care of the products while they are in your possession.
RETURN SHIPPING
For change-of-mind returns, you are responsible for the cost of returning the product to us. Once your return request has been approved, you will receive the relevant return instructions. We strongly recommend using a tracked postal service and keeping your proof of postage until your return has been processed. Yukon Cosmetics cannot be held responsible for returned parcels that are lost or damaged in transit before reaching us.
FAULTY, DAMAGED, INCORRECT OR NOT-AS-DESCRIBED PRODUCTS
If your product arrives damaged, is faulty, unsafe, incorrect or does not match its description, please submit a return request through your Yukon Cosmetics customer account. Please include any requested information or photographs showing the problem. Your statutory rights under UK consumer law are not affected by this policy. Where goods are faulty, damaged, incorrect or not as described, we will provide an appropriate remedy in accordance with your legal rights. This may include a replacement, refund or other remedy depending on the circumstances. Where we ask you to return a faulty or incorrect item, we will cover reasonable return postage costs or provide suitable return instructions.
REFUNDS
Once we receive and inspect your return, we will notify you regarding the status of your refund. Where you validly exercise your right to cancel, we will refund the amount paid for the returned products. Where required by law, we will also refund the standard delivery charge originally paid for your order. If you selected a more expensive delivery option than our standard delivery service, we are not required to refund the additional delivery cost. Refunds will normally be made using the same payment method used for the original purchase. We may withhold the refund until we have received the goods back or you have provided evidence that you have sent the goods back, whichever occurs first. We may reduce your refund where the value of the goods has been reduced as a result of handling beyond what would reasonably be necessary to establish the nature, characteristics and functioning of the goods. Please allow your bank or payment provider additional time to process the refund after it has been issued by us.
EXCHANGES
If you would like a different product or shade, please request a return through your customer account and place a new order separately. Hair Fibres being returned due to a change of mind must still have their protective foil seal intact.
NON-RETURNABLE ITEMS
Certain products cannot be returned for a change of mind where an applicable legal exception applies. This includes sealed goods which are not suitable for return due to health protection or hygiene reasons where the seal has been broken after delivery. Accordingly, opened or unsealed Hair Fibre products cannot normally be returned simply because you have changed your mind. This restriction does not apply where the product is faulty, damaged, unsafe, incorrect or not as described.
SALE AND PROMOTIONAL ITEMS
Products purchased during a sale or promotional offer may still be returned where they meet the conditions of this Returns & Refunds Policy. Where a refund relates to an order containing a promotional offer, discount, bundle or free item, the value of the refund may be adjusted where necessary to reflect the terms of the promotion. Any promotional or free products supplied as part of the purchase may also need to be returned where the qualifying purchase is returned. Your statutory rights are not affected.
GIFT CARDS
Gift cards are generally non-refundable except where required by law. Where a purchase made using a gift card is eligible for a refund, the relevant amount may be returned to the original gift card or original payment method, as appropriate.
INTERNATIONAL RETURNS
Customers outside the United Kingdom may return eligible products in accordance with this policy. Unless the product is faulty, damaged, incorrect or not as described, international customers are responsible for return shipping costs and any associated charges. Please follow the return instructions provided after your return request has been approved.
REFUNDS FOR SHIPPING COSTS
Where you cancel your entire eligible order within the applicable cancellation period, we will refund the standard delivery cost where required by law. Additional costs resulting from choosing a delivery method more expensive than our standard delivery option are not refundable unless required by law. The cost of returning products following a change of mind remains your responsibility. Different rules apply where goods are faulty, damaged, incorrect or not as described.
HOW TO START A RETURN
To request a return, log in to your Yukon Cosmetics customer account, go to your Orders, select the relevant order, select Request return, choose the product or products you wish to return and submit your request. Once your return request has been reviewed and approved, you will receive further return instructions.
CONTACT US
If you have any questions or experience any issues with the online returns process, please contact Yukon Cosmetics Ltd at info@yukon-cosmetics.com.